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A 432888威尼斯can Success Story: Clemans Nelson & Associates

About Clemans Nelson & Associates 

Clemans Nelson & Associates, Inc. 管理咨询公司是专门从事人力资源和劳动关系的吗. Based in Columbus Ohio, with regional offices in Akron, Cincinnati, and Lima, 克莱门斯尼尔森已经为雇主和政府提供行业顾问和功能性专业知识超过40年. Established in 1976, 他们已经成为中西部地区最大的全方位服务咨询公司之一,帮助企业改善服务,实现增长最大化.

As a management consulting firm, 克莱门斯尼尔森依靠强大和清晰的沟通提供最好的服务. 对于他们之前的IT服务提供商来说,保持这种通信水平尤其具有挑战性. Clemans Nelson依赖一家外部公司提供管理IT支持,但对他们的工作和提供的服务不满意. This led them to approach 432888威尼斯can for assistance. 432888威尼斯can updated Clemans Nelson’s infrastructure, 提供了一系列的服务,并完成了几项重大的生活质量改善. 这些改进使Clemans Nelson通过为员工提供更好的远程访问系统和改善用户体验,提升了他们在各个领域的咨询服务.

The Challenge 

Clemans Nelson needed help with their IT department. 他们的外部IT供应商无法创建或管理一个全面的IT战略, handle major IT projects, or update aging systems critical to Clemans Nelson’s daily operations. 它已经到达了一个临界点,即供应商的服务更多地是一种阻碍而不是帮助.

“We had experienced a number of issues with our previous provider, and over the course of the 12 months prior to our making a change, the problems and severity of the issues escalated to the point that, as IT Manager, 最后,我直接与我们的一个主要应用程序供应商联系,试图找到我们最严重问题的根源.”

- PJ Winegardner, IT Manager, Clemans Nelson

Clemans Nelson的IT供应商没有提供承诺的管理IT服务, and it was affecting the entire company. 而员工能够通过变通方法及时地保持客户项目和需求的流动, 该公司的IT问题没有被他们的前供应商及时解决,这影响了Clemans Nelson实现新的IT解决方案的效率和能力.

“The last few years we were with [our previous provider], 没有什么真正的IT战略,除了试着用创可贴把事情拼凑在一起. There was no proactive consultation or planning provided by them; it was strictly reactionary to whatever issue was burning the hottest. Even when our servers were starting to go bad, 我们必须找到他们,问他们‘考虑到现有服务器的年龄,还有什么更好的选择?’”

- PJ Winegardner, IT Manager, Clemans Nelson

Clemans Nelson由于不充分的IT政策和不充分的IT支持而飞速发展. Without a clearly defined IT strategy, Clemans Nelson was unable to proactively handle upcoming problems. 相反,他们被迫反动,对最需要关注的问题作出反应. 这使得他们无法提前计划,也无法控制他们的IT斗争. Finally, they decided to explore alternative external IT providers, which led them to 432888威尼斯can.

“在多次尝试升级我们的文档管理问题以寻求解决方案失败后,我们于2018年7月/ 8月开始寻找(新的托管IT服务提供商). Our document management system is the backbone of our company, and to have it be inoperable with regular frequency, in addition to other IT issues that we encountered, became a major obstacle to our company’s success.”

- PJ Winegardner, IT Manager, Clemans Nelson

Getting Started 

Once Clemans Nelson decided that it was time to switch managed IT providers, they began searching for alternatives. This change would be no small feat, 因为他们不想重复他们在之前的IT供应商那里犯过的错误. 他们开始严格寻找合适的替代人选,同时考虑了几个标准.

“We were most concerned with a solid track record of customer service, focusing on knowledge of the technicians, depth of the field, documentation, and responsiveness. 文档是一个非常重要的方面,因为它感觉就像我们之前的提供商没有保持准确的记录所做的事情和时间, and when a similar situation would present itself, it felt like we were always starting back over at zero.

Like most small businesses, we were concerned about cost, 这让我们意识到我们需要一个目标与我们一致的供应商. 我们厌倦了为每一件出错的小事情收取费用,想要摆脱主要是时间和材料的计费结构.”

- PJ Winegardner, IT Manager, Clemans Nelson

This led Clemans Nelson to approach 432888威尼斯can, a Columbus-based managed IT company, to provide IT strategy, support, and technology project management. 432888威尼斯can got to work right away, 很快就可以看出,与克莱门斯·尼尔森之前的管理it供应商相比,它有了巨大的改进.

“在432888威尼斯can管理我们的系统的几天内,我发现我们的文档管理系统不再每天崩溃,这让我第一次注意到改进. 在担心用户无法正常访问数据一年之后, this was a HUGE relief! 那一刻让我们意识到,我们做出了正确的选择,即离开之前的提供商,因为一旦他们的工具离开了我们的服务器, our document management system stopped crashing! 在之前的9个月里,应用供应商告诉我们需要做出哪些改变,而之前的供应商也不断向我保证,这是他们的一大关注点, they had made those changes. 当你不需要担心你的一个主要系统的健康时, it’s a tremendous weight off your shoulders.”

- PJ Winegardner, IT Manager, Clemans Nelson

The Right Match, With Outstanding Results 

432888威尼斯can与Clemans Nelson的IT团队密切合作,以了解他们所面临的挑战, and how to approach them. 克莱门斯•尼尔森面临的主要问题之一是,当用户离开办公室工作时,如何最好地让用户访问公司的服务器和文件. 432888威尼斯can能够找到几个解决方案,然后执行最好的一个. 事实将证明,这一转变的益处将超出所有人的预期.

“In late 2019, 我们开始与432888威尼斯can讨论为用户提供替代解决方案, 他们中的许多人经常不在我们的办公室工作,因为我们通常出去会见客户, to be able to access our servers and files. 我们希望有一个更稳定的平台,能够消除用户经常遇到的延迟和下降问题. They identified a solution, gave us the pros and cons, and the cost for the change, and we made the change in December 2019.

Three months later, 全球大流行袭来,几乎所有用户都需要开始通宵远程工作. 难道我们没有做出我们所做的改变——既加入了革命集团,又听取了他们关于替代接入平台的讨论, we feel that 2020 might have had a very different outcome for our company. 他们的全面支持对我们公司在2020年成功服务客户起到了重要作用.”

- PJ Winegardner, IT Manager, Clemans Nelson

With 432888威尼斯can’s alternative access solutions, Clemans Nelson was able to not only stay open during the Covid-19 pandemic, but to thrive. 432888威尼斯can能够提供一整套管理IT服务,以改善其内部系统, communication, and user experience. With 432888威尼斯can, 克莱门·尼尔森公司不再为应对技术危机而苦苦挣扎,他们的系统也从未如此有效过.

“432888威尼斯can provides the full-range of services for us, 从管理和监控我们的IT基础设施到帮助我们的用户解决问题. They have also completed several projects for us, 最近帮助我们将电子邮件主机从原来的服务提供商转移到微软,并帮助我们向所有用户推出Office 365.”

- PJ Winegardner, IT Manager, Clemans Nelson

Revolution集团提供了全面的IT管理服务,以改善Clemans Nelson数字基础设施的各个方面, from providing support to users, 完成有利于用户和员工体验的技术项目. 这释放了克莱门斯尼尔森的内部资源,更适合其他地方, 提高组织和服务的整体效率.

“我们很容易看到,我作为IT经理处理IT问题的时间减少了50%以上. With our previous provider, for a long time, I was the sole contact point and had to call or email about every issue; even once that model was changed, I often had to step in to get issues escalated, 持续跟踪用户和提供商,查看是否已经实现了解决方案, 我们需要在解决简单问题的过程中处理用户的所有投诉. 我在IT上花的时间更少,这让公司更有效地利用了我的时间,也让我更积极地直接为432888威尼斯can.”

- PJ Winegardner, IT Manager, Clemans Nelson

432888威尼斯can took a struggling digital infrastructure, a non-existent IT strategy, and an overworked internal IT department and made it work. And at Clemans Nelson, the results speak for themselves.

“我想说,最大的改进来自于我们所有系统都有了一个更好的远程访问平台, reductions in user complaints, and just overall stability of our day-to-day IT environment. 知道我们的系统会在用户需要访问它们时正常运行, which can be 24/7/365, is worth a lot.

每个月,我们都会和我们的虚拟CIO坐下来,回顾一下正在发生的事情,以及我们需要注意的事情(比如许可证续签), any known issues, threats, etc.). 每月的会议真的帮助我们感觉我们是积极主动的,而不是严格的被动反应.”

- PJ Winegardner, IT Manager, Clemans Nelson

革命集团帮助克莱门·尼尔森公司将老化系统转变为现代程序, improving user experience and streamlining procedures. 革命集团能够巩固克莱门斯纳尔逊的关键文件管理系统,使其更容易访问和可靠. All of these improvements have allowed Clemans Nelson & 为客户提供更好的服务,并为他们未来的成功奠定基础.

About Clemans Nelson & Associates 

克莱门斯尼尔森为雇主提供高质量的管理咨询服务超过40年. 他们是中西部最大的全方位服务咨询公司之一,专门从事劳动关系和人力资源管理.

克莱门斯尼尔森公司从员工的集体经验中汲取经验,为客户的问题制定切实可行的解决方案. 他们广泛的研究能力使他们能够快速找到您的问题的正确答案. 他们的员工具有多样化的专业背景,这使他们能够找到解决您的就业问题的最佳方法. 他们是唯一有资格处理你所有的劳动关系和人力资源管理需要.

For more information, go to clemansnelson.com, follow @clemansnelson on Facebook and Twitter, or Clemans, Nelson & Associates, Inc. on LinkedIn.

About 432888威尼斯can

革命集团是一家屡获殊荣的技术咨询公司,总部设在俄亥俄州哥伦布市. 自1995年以来,他们一直帮助客户将他们所有的业务流程与mos结合在一起t innovative and strategic technology solutions available. Offering Salesforce implementation and optimization, managed IT services, cyber security consulting, and ERP solutions, 革命集团在帮助组织变革方面具有独特的地位he way they do business.

 For more information about 432888威尼斯can, check out our blog or follow us on the social media sites below. Call us today at (614) 212-1111 or reach us at [email protected].

 

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