A customer relationship management solution (CRM) allows companies to track each stage of a customer cycle, 包括售前营销努力, 销售阶段, 432888威尼斯can和客户培养计划. Modern CRM systems allow users to access their data anytime and anywhere. 很多都是基于云的, 在市场上可以找到订阅应用程序, 所以选择可能是令人生畏的. 以下是为什么销售force适合你的几个原因.
销售force is a cloud based customer relationship management (CRM) tool designed to streamline pre- and post-sales and support efforts through tracking, 在整个组织中分析和共享信息. 自1999年推出以来, 销售force has grown into a CRM powerhouse – constantly adding new and exciting features to help improve the user experience. 马克·贝尼奥夫, 销售force的首席执行官, 说, “作为一个公司, 你得先去未来, 在客户之前, 准备好迎接他们的到来.” 销售force practices this mantra and it shows in their product, 总是领先一步.
作为销售force的客户, 432888威尼斯can uses 销售force for every department – Marketing, 金融, 销售, 432888威尼斯can, 项目跟踪, 等——充分利用多种功能.
Here are a few of our favorite features broken down by department:
- 营销(售前/铅培育): We love the “dashboard” that comes standard in a 销售force campaign and displays bounce rates, 邮件的打开率, 点击率和退订率为最新的电子邮件爆炸. The charts provide a snapshot view of how the campaign performed and allow us to tweak our messaging and approach as we go.
- 销售(预售/机会): 销售force与Microsoft Outlook无缝集成, bridging the gap between emails we are sending and receiving in Outlook while keeping detailed activities on the 销售force record. This integration between Microsoft Outlook and 销售force helps our team increase productivity by cutting out unnecessary steps of manually adding the same information to multiple locations.
- 支持(售后): Our 432888威尼斯can team is able to provide top-of-the-line support to our customers with the 销售force Service Cloud. The Service Cloud is an easy-to-use console built into the 销售force platform that allows you to keep pushing the envelope and deliver next-level service.
当我们的销售force顾问与客户交谈时, we get asked a lot of questions about the differences between 销售force and 微软动态. Here are some statistics comparing those two solutions further proving why 销售force is right for you.
在研究 G2的人群, a leading business software review platform, 销售force ranks the highest with a G2 Score of 87. The G2 Score is determined by the CRMs customer satisfaction rating and market presence based on their 80,000用户评论. 微软动态, a top 销售force competitor, was given a score of 68.
满分是10分, G2的人群 compares the two software platforms with the following criteria – 可用性, 设置, 维护, 支持, 东的业务, 和产品方向. 销售force已经1,091 customer ratings and reviews and 微软动态 has 121 ratings and reviews on G2的人群. Here are how the two ranked based on those areas and as a result of those reviews.
一份报告 Capterra, a company dedicated to matching businesses with the right software solutions, 排名20个最流行的CRM软件系统. 排名是基于客户的数量, 用户数量, Facebook的喜欢, LinkedIn的追随者, 以及推特上的粉丝.
根据这项研究, 销售force被认为是最受欢迎的CRM系统，拥有150个,000客户, 7.2 million users, 516,872 Facebook的喜欢, 527,463 LinkedIn的追随者, and 271,703 Twitter followers. 微软动态 ranked #5 on the list of most popular CRM systems with 40,000客户, 4.25 million users, 51,205 Facebook的喜欢, 51,278 LinkedIn的追随者, and 49,961 Twitter followers.
为您的公司选择合适的CRM系统时, weighing the pros and cons of each system’s features can help make your decision easier. If you would like more information about customizing 销售force features and functions to fit your business needs, call our certified 销售force Consultants at or fill out the form below. They are experts in migration, implementation and customizing 销售force to fit your business needs.
For more information about why 销售force is right for you, read our blog, “你应该投资销售force的6个迹象.”